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Home/Support

Returns

Broken or damaged tool? Request a replacement instead.
To complete a return, your original order must be: 
  1. Shipped to an address within the USA. We do not currently accept returns for orders shipped to Canada.
  2. Purchased within the last 30 days, or qualified for the 90-Day Tool Cabinet Trial.
  3. In undamaged condition and without any personalization.
In most cases, the return shipping fee is $5, unless we made a mistake (in which case return shipping is on us). Please complete the form below and we’ll email you a return label with mailing instructions.
Note: We do not refund shipping charges associated with your original order.

Start a Return

Please complete and submit the form, and we'll respond the same day Monday through Friday before 8 p.m. ET. If you contact us outside of normal business hours, we’ll respond right away on the next business day.

Items

If applicable, attach a file. Please limit file size to 8MB.
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Live Phone Support888-648-3371
Mon - Thurs, 7 a.m. - 9 p.m. ET Fri, 7 a.m. - 7 p.m. ET
Closed July 4