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Frequently Asked Questions


Once a tool becomes yours, we're available to help you no matter where you got it or how long ago. If your tool doesn't work like it should, let us know and we'll make it right. Shipment of replacement parts or tools is always on us and available within the United States and Canada.
In most cases, we don't need a receipt, just an image of your broken tool, and we don't need you to return the product to us.
We employ fast, knowledgeable in-house support staff in Grand Rapids, Michigan. They have the authority and capability to efficiently solve your problem. Contact us for help with a tool.
Yes, we support our products regardless of where or when you bought them. However, if you are only returning a tool you no longer want, you should return it to the retailer you bought it from.


Any purchase you make through your account automatically earns you 10% back in Rewards. No additional steps are necessary. Just be sure to log in to your account each time you purchase something on
Spend your Rewards like cash on any order. You can apply them any way you'd like at Checkout, all at once or a little at a time.
No. Rewards can only be earned and redeemed on
Rewards are added to your balance within 2 hours of your order being shipped.
Your Rewards only expire if you don’t purchase anything through your account for two years.


We only occasionally run promotions and will post them on our Discounts and Offers page when they're available. Overall, our model is to provide high value every day at our normal prices.
Possibly, contact us to see if your business qualifies to receive 10% off purchases.

Orders and Shipping

It typically takes 1 to 3 days for an order to arrive from the time you place it on West coast shipments may take a little longer, often 4 to 5 days. You'll always receive a tracking number from us after we ship your order, which typically happens the same day you place it.
Yes, you can download an invoice for a previous order in My Account, or contact us with the order number and we'll send a copy of the invoice to you.
If you need to place a tax exempt order, please create a account and then email your tax exempt form to
We ship only to the United States and Canada. We provide limited warranty support outside of these countries.


Other sellers, including Amazon, carry legitimate Tekton tools, but they may be selling an older model. It’s also possible that some people are selling fake or used Tekton tools. The best way to know you are purchasing a current, new Tekton product is to buy from us at
Possibly. We accept a limited number of authorized resellers. Learn more or apply here.
Live Phone Support 888-648-3371
Mon – Thurs, 7 a.m. – 5 p.m. ET
Fri, 7 a.m. – 4 p.m. ET