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Frequently Asked Questions

Support

Once a tool becomes yours, we're available to help you no matter where you got it or how long ago. If your tool doesn't work like it should, let us know and we'll make it right. Shipment of replacement parts or tools is always on us and available within the United States and Canada.
In most cases, we don't need a receipt, just an image of your broken tool, and we don't need you to return the product to us.
We employ fast, knowledgeable in-house support staff in Grand Rapids, Michigan. They have the authority and capability to efficiently solve your problem.
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Yes, we support our products regardless of where or when you bought them. However, if you are only returning a tool you no longer want, you should return it to the retailer you bought it from.

Discounts

We only occasionally run promotions and will post them on our
when they're available. Overall, our model is to provide high value every day at our normal prices.
Yes,
to receive one of these discounts:
  • Large Order Discount: Spend $10,000+ in the same order, get 9% off everything.
  • Bulk Item Discount: Buy 50-99 units, get 10% off that item. Buy 100+ units, get 12% off that item.

Orders and Shipping

It typically takes 1 to 3 days for an order to arrive from the time you place it on Tekton.com. West coast shipments may take a little longer, often 4 to 5 days. You'll always receive a tracking number from us after we ship your order, which typically happens the same day you place it.
Yes, you can download an invoice for a previous order in My Account, or
with the order number and we'll send a copy of the invoice to you.
If you need to place tax exempt orders, please create a Tekton.com account and then email your tax exempt form to
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We ship only to the United States and Canada. We provide limited warranty support outside of these countries.

Other

Other sellers, including Amazon, carry legitimate Tekton tools, but they may be selling an older model. It’s also possible that some people are selling fake or used Tekton tools. The best way to know you are purchasing a current, new Tekton product is to buy from us at Tekton.com.
Possibly. We accept a limited number of authorized resellers.
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Live Phone Support888-648-3371
Mon - Fri, 7 a.m. - 6 p.m. ET