We keep it simple—if your tool doesn't work like it should, let us know and we'll make it right. We ship replacement parts within the United States and Canada.
No Time Limits
It doesn't matter when you got the tool or how old it is.
You don't have to worry about keeping receipts. If you own the tool, our support comes with it. Often, we ask you to send a picture of your product to verify your request and give us more information.
Our team knows the tools and is committed to helping. We ask our team members to treat you like they would a good friend, which means we go out of our way to be helpful and straightforward. If we believe the tool wasn't used correctly, we will often tell you that and still replace it, at least the first time. The solutions we provide are thoughtful and customized to you.
We respond to messages fast. Sometimes we respond in as little as 5 minutes, and our standard is no later than the next business day.
Shipping On Us
When we send you a replacement item, we always cover the cost of shipping the new product.