User Support Specialist
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
- • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
- • Review and process tool warranty requests
- • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
- • Help troubleshoot issues users may experience on Tekton.com
- • Contribute to making Tekton.com an exceptional experience for end users
- • Review and process orders and payments
Indicators of a good match for this role
- • You are aligned with Tekton’s philosophy, ways of thinking, and work style
- • You are authentic, helpful, and personable
- • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
- • You are able to use good judgment when resolving issues with end users or other parties
- • You have exceptional values, including honesty, integrity, and empathy
- • You have excellent communication skills
Baseline qualifications
- • Knowledge of hand tools and their applications
- • Experience in customer service, data management, or related fields
- • Eligible to work in the United States without visa sponsorship
Pay range
- $50,000 - $65,000 per year
Benefits package
- Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
- This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
- Tekton.com Operations Manager
About the department
- The Direct Sales and Support department manages the experiences users have with the Tekton brand and maintains our industry-leading reputation for impressive support. Behind the scenes, this team is also responsible for ensuring our point-of-sale systems run smoothly at events, schools, and on Tekton Trucks.
About the company
Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.
Our Application Process
Our Recruiting team actively looks to find and get to know top performers who have exceptional values. We review all applications, but a candidate's chances of moving forward are less likely if we did not personally invite them to apply.
Apply NowTekton, Inc. offers equal employment opportunities to all employees and applicants without regard to race, age, color, religion, sex, national origin, handicap or disability, sexual orientation, veteran status, or any other legally protected status.